Address
7, Devonshire Street,
London. W1W 5DY
Telephone
(020) 7636 - 2444
(020) 7636 - 5209
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CONTACT LENS FITTING FEES When a patient sees us for the first time, whether they be a current wearer or new to contact lenses, the initial one-hour consultation fee of £150 applies. At the end of the visit a course of action will be agreed and lenses may be ordered for you or supplied from our huge stock. Follow up eye examinations (during the first 6 months) may be required at a cost of £75 each. If you need contact lens tuition then this costs £51 per session. If your lens specification needs alteration or even a total rethink then every follow up visit must be paid for but extra lenses used to achieve the final result are not charged. Where appropriate we will give you a quotation for an all inclusive Annual Care Plan for a particular type of contact lens to include ALL consultations for 12 MONTHS and membership of our contact lens CLUB (supplies replacement lenses and solutions at a reduced cost). If you are new to contact lenses or are undergoing a complete reassessment it may take several visits before we are all happy that the lenses are ideal for you
THE REPLACEMENT SCHEME
We believe that it is very important to replace lenses well before they wear out without financial restraint. Gas Permeable lenses can last up to two years with perhaps an annual polish. Soft lenses, worn regularly, rarely last beyond one year and ideally should be replaced no later than six monthly. Some lens materials are more durable than others, but more importantly, some patients are more heavy-handed or careless than others. We are strong advocates of disposable soft lenses. Planned regular replacement reduces the risk of adverse reactions and eye infections. Provided a registration fee is paid annually, replacement lenses will be supplied at a considerably reduced charge, through our CLUB. Replacement lenses will be supplied at the reduced charge when the current ones are worn out, lost, broken, generally unserviceable or if there is a change in prescription. Spare lenses can also be purchased at the CLUB price.
If a change of fitting type is advised (e.g. From Single
Vision to Bifocal), patients on the replacement scheme will receive
the new lenses at the Standard Charges less 25%. Thereafter replacements
will be provided at the CLUB price. Unless there are exceptional
circumstances, our policy is that the Replacement Scheme must
be continuous between the supply of new lenses. Patients in
the Annual Care Plan (see later) are automatically covered
by the Replacement Scheme and will receive lenses at CLUB
prices.
FOR HARD LENS WEARERS Patients who have gas permeable hard lenses can often go for years without any problems. We recommend an annual check up to ensure continual good eye health and to check the lens condition and strength. However, visits to the practice are unlikely to be as controlled as with soft lenses which need regular replacement. As a result many patients opt for paying for consultations when they need them (£110) and joining our Replacement Scheme (£48 per annum) to enable reduced cost lens replacements to be supplied through CLUB. We will advise
you of what level of care is needed and of course you will be
sent timely reminder letters inviting you to return.
Patients on
the Replacement Scheme have automatic membership of our
Contact Lens CLUB and all the services of the practice. FOR SOFT LENS WEARERS Whilst soft lens
wearers may just go on the Replacement Scheme and become
members of CLUB they are urged to join our Annual Care Plan.
This is a scheme that allows you and us to select the level of
care needed to ensure the continuous safety of your eyes as
well as supplying all the lenses that you need at your planned
visits to the practice. There are four levels of care:-
LEVEL 2 As Level 1 but with only one consultation at 12 monthly intervals. LEVEL 3 As Level 1 but with three consultations. LEVEL 4 As Level 1 but with four consultations.
Patients joining
our unique CLUB will enjoy the following benefits over
and above full services of the practice :-
Reduced Cost
Lenses
Reduced Cost
Solutions
Postal
Service for solutions and disposable lenses
Full Refund
or Exchange if Lenses are not needed
Optional
Three or Six Monthly Standing Order Facility (£10 Annual
Administration Fee)
Special
Sunglass Discount Offers
Special
Offers in the dispensing suite
HOW TO ORDER A REPLACEMENT LENS
If you need a new lens please telephone the practice on 020 7636 2444 or 020 7636 5209, give your full name, address and telephone number, and tell us if you need a right, left or both lenses. Alternatively you can order on the WEB but please ensure accuracy on delivery instructions. We will then be able to organise an urgent replacement either straight from stock or within 24 hours. Specially made lenses such as bifocals and torics can take longer. It should
not be necessary to talk to Mr Burnett Hodd or colleagues on these
occasions.
An account can
be included with the lens, but these days we find patients are
pleased to pay for this service by credit card over the phone The new lens can be posted or collected. We only use Special Delivery Post when requested as it delays despatch. We can also arrange a courier service at your expense.
HOW MANY VISITS WILL I NEED?
There are many different treatments offered in this practice and all people are different when it comes to the amount of time needed. Some people are very sensitive and have complex fitting requirements so need a lot of attention. Others are straightforward to fit, put their lenses in and out in ten minutes and never have a problem. As a rough guide we would estimate the following number of visits might be required for the following types of treatment after the initial one hour consultation (£150).
CONSULTATION
FEES
REPORT FEES
CHARGES FOR WORK DONE ON PATIENTS’ OWN LENSES N.B. Per Lens (Where practicable and always at owner’s risk). The practice technicians will either carry out adjustments while you wait or send your lenses to another laboratory
LENSES FOR ASTIGMATISM People with astigmatism are usually able to wear contact lenses successfully. These lenses require careful fitting therefore more visits to the practice are required. The lenses cost more than ordinary lenses and have to be specially designed and manufactured for each individual eye. Such custom made lenses, called Toric lenses, will take longer to arrive from the manufacturer and several visits may be required before we are satisfied with the fitting There are several different types and complexities. Only at the initial consultation can we judge which one is needed for you.
PROSTHETIC LENSES A
special cosmetic lens can be prescribed for a damaged or
unsightly eye or where an eye has been removed. Specialized
fitting procedures may include taking a cast of the eye or orbit
so that an exact fit can be achieved. Once the final shell has
been made an iris is painted to match the good eye. Occasionally
it is necessary to sit with the artist in order to achieve a
perfect color match.
The Inclusive fee including the prostheses and follow
up visits is £950 RETURNING YEAR AFTER YEAR Our patients expect to wear contact lenses all their lives. It is essential that you return for regular routine examinations once, twice or four times a year. Even spectacle wearers should return once every two years or less. We have a computerised recall system which will automatically send you a reminder letter when we feel you should return to us. However, you may book an examination whenever you want, and Mr Burnett Hodd or colleagues will always call you back if you telephone with a problem. As with all appointments, book a half hour appointment, but allow for one and a half hours in the practice so that we can do extra tests or sort out your spectacles. BIFOCAL LENSES FOR PRESBYOPIA As
we reach the age where we need different prescriptions for
distance vision and reading, spectacle wearers either have
separate pairs of spectacles for each task or choose bifocal or
multifocal lenses. With
contact lenses it may be possible to over-correct one eye so
that it is still possible to read. This monovision
technique works well in the early stages of presbyopia but
eventually the imbalance between the two prescriptions becomes
too great. At this stage the choices are to have distance
contact lenses with reading spectacles, reading contact lenses with distance spectacles, revert to bifocal or multifocal
spectacles or opt for bifocal or multifocal contact lenses.
There are various methods of achieving bifocal vision with
contact lenses. The lenses have complicated designs and are
made specifically for each individual eye. Not everyone can
adapt to bifocal contact lenses but we have a high success rate. COLOUR VISION AND DYSLEXIA THERAPY Recently
Mr Burnett Hodd has been exploring the use of special tinted
spectacle lenses, contact lenses and tinted overlays to help
colour defective and dyslexic children and adults. For
colour defectives it is possible to wear a specially tinted
soft lens in one eye only. Alternatively, the tint can be
incorporated into special mirrored spectacles either to
prescription or as a clip-on. The visual improvement in colour
perception and recognition generally by colour defectives can be
quite spectacular. For
dyslexics the improvement can be demonstrated using coloured
overlays on top of printed material. It is not necessary to tint
one eye only, though it can be tried. Once an overlay is found
to help, the same colour can be made in spectacles or contact
lenses Mr
Burnett Hodd is happy to
discuss the procedures over the phone before an appointment is
made. An hour long assessment appointment is needed and you may
be asked to use a coloured contact lens or an overlay for an
hour or two to see the effect and decide whether to go further. ACCELERATED ORTHOKERATOLOGY
Recently a new technique has been developed to reduce
short sight by up to -4.00 Dioptres. Special "Reverse Geometry"
gas permeable lenses are fitted to reshape the cornea without recourse
to surgical techniques such as laser or Lasik. The practice has
had considerable success with this method of "Accelerated Orthokeratology"
and we now offer this treatment to patients who have a clinical
need or are considering laser surgery.
Ortho-K patients need to wear their lenses for 4/5 hours every second day to see without glasses for the rest of the time.
For further information on this technique do telephone
to talk to a member of staff. An hour’s appointment is needed for
proper assessment (£150).
THE PRACTICE TECHNICIANS The
Practice Technicians are always happy to help you if you
lose a lens or if you are having a problem with a lens. They
arrange adjustments, repolishes, lens cleaning, replacement
lenses and lens analysis. Soft lens cleaning is carried out on a 24 hour service arrangement. The
technicians are trained to use the specialise instrumentation
found in the practice. They are responsible for teaching
contact lens insertion and removal techniques and giving
instruction on lens hygiene and care. ORDERING SOLUTIONS, MAKE-UP & ACCESSORIES Solutions,
make-up and accessories are supplied at the recommended retail
price. It is very important that you should use only the
products prescribed for you because there is a considerable
variation in the preservatives and other constituents of
different brands. Toxic and allergic reactions are common when
patients change brands without asking our advice. Solutions may be collected from the practice or sent by first class post. They may be ordered by phone, Club members receive a discount on bulk orders. CORNEAL SURGERY We
are always willing to give advice to those considering corneal
surgery. We have specialised equipment to map out the surface of
the cornea before surgery and at various stages after surgery.
It is not always possible for patients to see clearly without
some form of correction after surgery and occasionally the only
way to fully correct the sight is with special contact lenses
designed to fit the new corneal shape. In conjunction with your
ophthalmologist we offer specialised fitting with either gas
permeable corneal lenses or gas permeable scleral lenses. SPECTACLES
Miss Yvonne Sander and our dispensing team apply
the same skill and expertise to our spectacle dispensing as Mr Burnett
Hodd or colleagues do to our contact lens fitting. We like to provide
the most suitable spectacles for your individual needs. To this
end, we gather information to give you the benefit of the latest
technical developments in spectacle lens design. We
concentrate too on the fashion side of spectacles to ensure the
latest classs and the least conspicuous lenses. Every pair of
spectacles is tailored to suit your lifeclass and visual needs.
We
have a special dispensing room that is used on a one to one
basis, where our dispensing opticians will give you personal
care and attention. We are happy to show you what we can do for
you without obligation or pressure. We can give specialised advice for those who are partially sighted. We keep a range of hand magnifiers and other low vision aids in the practice. We can also offer advice on sun-glasses, ski goggles and other sports vision products. SPECTACLE CHARGES There
is no charge for the time spent with our Dispensing Optician in
the dispensing room. As is traditional amongst opticians
world-wide the dispensing fees are included in the cost of the
final eyewear purchased. There is also no charge for adjustments
to spectacles or simple repairs, however, we do have to charge
for repairs where the spectacles have to be sent away to a
laboratory or spare parts have to be ordered. The full cost of your new spectacles will be quoted when you order them and you will be asked to pay 50% of the total cost before we order. If the spectacles are to be mailed or couriered to you then the full cost will be payable in advance. VISION ENHANCEMENT CLINIC The practice now boasts a new facility for patients with failing sight or those with reduced sight who wish to see better. Our Vision Enhancement Room is equipped with the latest electronic aids to enlarge print close to and at a distance. Modern computer technology can also be used to enlarge print for certain hobbies such as stamp collecting. Patients who need this service will be charged a fee of £150. You will spend 30 minutes with Mr Burnett Hodd or colleagues, after which you can try the aids in the Vision Enhancement Room with one of our technicians PAYMENT METHODS We
accept payment by cheque, debit card, credit card, bankers
orders, building society cheques, travellers cheques or even
cash. If paying by cash please ask for a receipt. We accept
payment by most major credit cards provided they are validated
by the Cardnet machine in the practice. We also accept advance
payment over the telephone. CANCELLATION POLICY Recently we have had some patients who have booked appointments and several times either have not shown up or cancelled within an hour or so of their time. This has meant that other patients desperate to come in have been denied the opportunity. To be fair to all and to encourage more responsible behaviour we shall be making the following charges: Failure to attend either a 30 minute (£110) or one hour (£150) appointment will result in the full fee. Cancellation within 24 hours of the appointment will result in a fee of £60 for 30 minutes or £100 for one hour. OUR GUARANTEE We
will do everything possible to ensure that you are happy with
your contact lenses and spectacles. We go to endless trouble for
everybody who attends our practice. However, if it is not
possible to achieve success with contact lenses we will refund
the material costs of your lenses - you will only pay fees for
the time spent. With spectacles we will change the lenses and/or
frame if there is an insurmountable visual and/or fitting
problem within three months of supply. |
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